FREQUENTLY ASKED QUESTIONS

An Emergency Room (ER) treats serious or life-threatening conditions that need immediate attention—such as chest pain, severe abdominal pain, dehydration, or complex fractures.
Urgent Care is designed for non-life-threatening illnesses and injuries, including common colds, flu, strep throat, minor cuts, and other everyday health concerns.

Both emergency and urgent care services are available at Deaconess ER and Urgent Care - Lynch Road location.

The scope of urgent care services does not typically include an EKG. However, our emergency services do. So, regardless of what level of care you need, we have the equipment to get you taken care of in a timely manner.

The scope of urgent care services does not typically include IV fluids. However, our emergency services do. So, no matter what level of care you need, we have the equipment to care for you in a timely manner.

With Deaconess Emergency and Urgent Care, you don't have to decide. We offer both urgent care and emergency room services in one place. When you visit us in Evansville, we listen to your concerns and what brought you in, then recommend the right level of care to help you feel better and get back on your feet.

Yes, to pay your bill online, visit our Pay Your Bill page. We offer plenty of options for paying your bill.

Not at all. We're in-network with most major insurance carriers at our Evansville location, so you don't have to worry about paying more for convenience. If you need care and can't get in elsewhere — or just don't have time to wait for an appointment — walk in to Deaconess Emergency and Urgent Care. We're ready for you.

Yes. Our emergency services and urgent care are open 24/7.

Your insurance company works directly with providers like Deaconess Emergency and Urgent Care to negotiate rates and determine what services cost. These rates are based on factors such as provider quality, accessibility, and overall patient experience at our Evansville location.

An Explanation of Benefits, or EOB, is something the insurance company sends to the patient to explain what is allowed by their policies and what the associated charges are. It is not a bill, but rather a communication from the insurance company to the patient. It may or may not correspond directly to what the final bill is from Deaconess Emergency and Urgent Care.

Yes. Deaconess emergency services and urgent care services are available 24/7.

We are in-network with most major insurance networks. You can check with your carrier to see if we are in-network for your specific plan. See our Insurance & Costs page for more information.

Yes! We accept walk-ins at our Lynch Road location.

There will not be an additional fee incurred for an ambulance transfer to another hospital or facility within the Deaconess system.  

Patients are generally seen on a first-come, first-served basis. However, if someone arrives with a more serious or life-threatening condition—such as chest pain, stroke symptoms, or severe illness—they are treated immediately. This approach ensures every patient receives care based on the urgency of their condition.

Urgent care typically treats conditions that require prompt attention but are not life-threatening. Think of urgent care as the type of care you would receive at a doctor’s office, without an appointment.

Patients can expect excellent care during a visit with Deaconess Emergency and Urgent Care in Evansville. A team led by board-certified, emergency room-trained physicians evaluate the patient's condition, listen to their concerns, and build a treatment plan they can trust.

Yes. Deaconess Emergency and Urgent Care is a fully licensed emergency room that offers a unique approach to billing. The final billing classification (emergency room vs. urgent care) is determined based on the resources utilized in your care. This ensures patients receive the appropriate level of care while potentially benefiting from reduced costs when urgent care services are sufficient. You will be informed of your billing class before you are discharged from the facility.

For urgent care services at Deaconess Emergency and Urgent Care in Evansville, being in-network means we have a contract with your insurance company that sets the agreed-upon cost for services you receive. Being out-of-network means we don't have that contract, so your insurance company and benefit plan will determine the rate you're billed.

For emergency care at Deaconess Emergency and Urgent Care, state and federal law require that all patients be treated regardless of insurance status or ability to pay. Because of this, your insurance company should treat your visit as in-network. You'll be billed the amount defined by your insurance plan.